Card image

WISE and INTOUCH Leadership Institute

Part of the “new normal” is continued leadership growth and greater resiliency. Choose the leadership development product that is right for you and your organization. Due to the financial impact of COVID-19, we are offering 2020 Relief Rates. This is a prime time to Power Up your leadership skills. 

WISE and INTOUCH Leadership Institute Individual Leader 100 Employees or less 100+ Employees
People Care Online Training
Best Personality Profile Assessment
Values in Action Assessment
Additional Assessments
Monthly Group Q & A Calls
Coaching Leadership Certificate
Automated Scheduling
90-minutes of coaching per month
Assessments to measure ROI
Micro-learning videos* 1
4 leadership coaching hours per month* 2
6 to 10 leadership coaching hours per month* 3

2-3 minute leadership skills-building videos* 1

hours are customizable into 60-minute, 30-minute individual coaching sessions, 1 - 2-hour team-building meetings* 2

based on the number of team members; the hours are customizable into 60-minute, 30-minute individual coaching sessions, 1 - 2-hour team-building meetings* 3

People Care Training

Click the link above to learn more...

There are three modules covered in the People Care Training. Below are the objectives for each module:

Module 1 - Connection

  • Identify the uniqueness and strengths of each team member and advance intentions to show up and complement each other using the BEST Personality Profile and Values in Action assessments
  • Keep communication simple, inclusive, and culturally relevant in order to connect with each other and patients
  • Connect with each other and patients intentionally with positive energy and emotions
  • Enhance connection with a Personal Success Specialist mindset giving generously to patients and team members, and identifying the “why” or the purpose and unique contributions as individuals and a team

Module 2 - Compassion

  • Discover personal emotional intelligence with an assessment
  • Increase a level of compassion through awareness of the five pillars of emotional intelligence (self-awareness, self-regulation, motivation, empathy, social skill) and mindfulness (self-regulation with an approach/attitude of curiosity, openness, and acceptance) training
  • Formulate compassionate practices with internal and external customers

Module 3 - Competence

  • Enhance professionalism by exploring unprofessionalism, etiquette, and work ethic
  • Transition to a heightened level of competence by leading out of the drama triangle of chaos and confusion to the positive pyramid of creativity and engagement
  • Identify personal leadership qualities through strengths, motivators, and values

The 3 C's of People Care training is part of a bold move to create a framework of unbeatable customer care that takes care of people from the heart. People Care is not just training; it is a way of being. There is an acknowledgment that current customer service is inadequate. A paradigm shift is emerging in our professional community. A change from just working on hitting numbers to focus on the individual both inside and outside the organization. Is it conceivable that shifting the focus to increased connection, fuller compassion, and more competent staff will make a difference in your organization? The course is set up with on-demand lessons, which means you will work through them at your own pace. You will receive a certificate of completion once you have completed all components of the course. There are live 60-minute Q&A video calls scheduled weekly to help you process any information about concepts. You can sign-up for the Q&A calls at the end of each module. Annual subscription models are available based on the number of employees. Each subscription comes with the following:

The course is set up with on-demand lessons which means you will work through them at your own pace.

    Reinforcement Materials (Downloadable PDFs)
  • Power Up 3Cs Coaching Cards
  • Drama Triangle and Positive Pyramid Coaching Cards
  • Screensavers
  • Posters
  • Bonus
  • 3 coaching calls to help leaders navigate the culture of connection, compassion, and competence with staff

Use the button below to schedule a call to learn how you and your organization can Power Up to reduce stress, develop courage, and experience transformation.